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Cashback Disbursement — Member View

This page describes what a member experiences when they earn cashback through a campaign. For the admin-side configuration, see Cashback programs.

What members see​

Setting up their payout method​

The first time a member becomes eligible for cashback, the member portal prompts them to pick a payout method:

  • Bizum — instant transfer to a Spanish mobile number. Member enters their Bizum-enabled phone.
  • Bank transfer (SEPA) — sent in a batch to their IBAN. Member enters their IBAN and account-holder name.
  • Manual — handled offline by the operator. No member input needed.

The platform encrypts the IBAN and Bizum phone at rest. After saving, only the last 4 digits of the IBAN are shown back to the member in the UI — they can re-enter to change, but they can't see the full IBAN again. This is a deliberate privacy choice.

Members can change their preferred method at any time from the Profile → Payments page.

Tracking a payout​

Once a campaign generates a cashback amount for a member, the member portal shows a disbursement card with:

  • Amount — in the member's currency.
  • Reference — a human-readable id like CB-acme-20260315-2841 they can quote in support tickets.
  • Method — Bizum, Bank transfer, or Manual.
  • Status — Pending → Processing → Completed (or Cancelled).
  • Created date and completed date.

The status updates in real time as the admin moves the disbursement through the pipeline.

Status lifecycle​

StatusMeaning
PendingThe amount has been calculated and is awaiting admin approval.
ProcessingAn admin has approved the payout; it's being sent via the chosen provider (Bizum instant, SEPA batch, or manual handoff).
CompletedThe provider confirmed the payout. The member's account at the bank/Bizum should now reflect the credit.
CancelledThe payout was rejected by an admin. The member is notified with the reason.
FailedA transient provider error. The platform retries up to 3 times with backoff. After that the row stays in Failed until an admin retries manually.

Notifications​

When a disbursement moves to a new status, the member is notified through the standard communication channel (see Channels) — typically push or email, with a fallback to WhatsApp/SMS.

Step-by-step (member)​

Set up Bizum or bank transfer​

  1. Log into the member portal.
  2. Open Profile → Payments.
  3. Pick Bizum or Bank transfer.
  4. For Bizum: enter the Spanish mobile number registered with Bizum.
  5. For Bank transfer: enter the IBAN and the account-holder name (must match the IBAN owner).
  6. Save.

Check a payout​

  1. Log into the member portal.
  2. Open Cashback (or look for the cashback card on the home screen).
  3. The list shows every disbursement with status and amount.

Contact support​

If a payout is stuck in Processing for longer than expected (Bizum should be near-instant; SEPA batches typically clear within 1–2 business days), use the reference as your subject line when contacting support.

Limits and gotchas​

  • The reference is your friend. Always quote it when contacting support — it pins the conversation to one specific payout.
  • Bizum requires a Spanish mobile. Members outside Spain need to use Bank transfer.
  • Bank transfer holder name must match the IBAN. Banks reject SEPA transfers where the name doesn't match (it varies by bank, but it's a common rejection cause).
  • You can't change your payout method retroactively. A Pending disbursement uses whatever method was set when it was created. Changing the method now affects future disbursements only.