Partner portal access
The partner portal is your agency's dashboard. From it you see all the brands you manage, review their evidence and step in to operate any of them.
- Your user is created by the IncentIA team when they register your agency as a partner. There is no automatic sign-up or public registration.
- You need the email and password of that user.
1. Open the sign-in screen
Go to /partner/login on the IncentIA domain. Any other address in the portal sends you back to this screen if you have not signed in.
2. Sign in
Type your Email and your Password and click Sign in. If the Sign in button is disabled, check that both fields are filled in.
If something fails, the portal shows Invalid email or password.
3. Get to know the portal
When you sign in, the side menu shows your agency's name and logo (those IncentIA has registered for you) and these sections, in English:
| Menu option | What you find | Page |
|---|---|---|
| Overview | Summary of all your brands | Partner dashboard |
| Insights | Revenue, retention, churn risk and forecast | Partner dashboard |
| Programmes, Members, Campaigns, Transactions | Read-only views of all your brands | Partner dashboard |
| Evidence, OCR KPIs | Receipt review and validation metrics | Bulk evidence |
| Budgets | Spend per programme and campaign | Budgets and funds |
| Brands | Your brands: create, clone, activate and operate | Brands |
On small screens you see a bottom bar with Overview, Members, Campaigns and Brands, and Exit to sign out.
The sun and moon buttons switch between light and dark mode. The exit icon signs you out.
Much of the portal is in English. This manual quotes the names exactly as they appear on screen.
If your session expires
The session lasts a few days. When it expires, the portal takes you to the sign-in screen by itself and you do not lose data: just sign in again.
If you cannot sign in
| Symptom | Likely cause | What to do |
|---|---|---|
| Invalid email or password | Details mistyped or password changed | Check capital letters and try again |
| You sign in, but the screens are empty | Your agency has no linked brands yet | Create one in Brands or ask IncentIA to link the existing ones |
| Access suddenly stops working | IncentIA has deactivated your agency | Contact the IncentIA team |