Campaigns and landing pages
When a participant says "the campaign doesn't work", it is almost always the campaign's status, its slug or the link they are using. Start at Campaigns › All campaigns.
Symptoms and causes
| Symptom | Likely cause | What to do |
|---|---|---|
| The landing page shows Campaign not found | The slug doesn't exist or you changed it | Check Landing Slug (URL) on the campaign. Old addresses stop working when it is changed |
| The landing page shows Coming soon, Paused or Ended | The campaign is not active | Check its status and dates on the detail page. See Campaign detail |
| A printed QR no longer opens anything | The slug was changed, or the short link is disabled, expired or doesn't exist | Reactivate the link in Campaigns › Dynamic links or reprint the QR with the new address |
| Saving asks you to choose another slug | Another organisation already uses that slug | Choose a different one in Landing Slug (URL) |
| You can't activate more campaigns | You have reached your edition's limit of active campaigns | Pause or end another one, or check Editions and features |
| The landing page doesn't reflect your design | There is no saved landing page for that campaign, so the automatic page is used | Save the design in the Landing builder (Enterprise) |
| The preview stops working | The editor preview lasts 15 minutes and Share preview lasts 24 hours | Generate another one |
| The participant can't submit the form | A required custom field is missing | Check the campaign's fields |
| The participant sees that they have reached their limit | They reached their maximum participations, or the campaign has used up its total entries | Adjust the limits on the campaign if appropriate |
| A PIN code is not accepted | It is already redeemed, has expired (Expires at) or belongs to another batch | Check it in Campaigns › Pin Codes |
| A receipt upload doesn't reach review | The participant takes part without an account from a landing page and the evidence is anonymous | Find it in Evidence review; it appears as Anonymous (landing) |
| A blocked participant can't play | They are on the blacklist | Check the Blacklist |
| Rewards are not delivered after approval | The automatic reward depends on the evidence review | Look at the Pipeline · … badge on the evidence and see Evidence and OCR |
Check the address the participant uses
- Open the campaign and copy the address with the Campaign Landing button.
- Open it in a private window, without being signed in.
- If it loads, the problem lies in the short link or the QR that was distributed.
Changing the slug
Changing the slug of a running campaign breaks the links and QR codes already printed or sent. Do it only before distribution.