White label and member portal
This is where you make the member portal and your landings look like your brand: name, logo, colours, font, domain and portal template. Menu: Members portal › Portal settings.
White Label permission · Edition: Growth and Enterprise · Custom domain: Enterprise only
List
Search box (Search...), Refresh and Create New.
| Column | What it is |
|---|---|
| App name | Name under which your programme is presented |
| Custom domain | Your own address, if you have one |
| Primary colour | Main colour |
| Active | Whether the configuration is applied |
Actions per row: Edit and Delete.
Create / edit
The form groups the fields as follows.
Identity
| Field | What it is | Notes |
|---|---|---|
| App name * | Visible name | |
| Custom domain | Your address, e.g. rewards.yourbrand.com | Enterprise edition. It must be a valid host name, cannot be an IncentIA one and cannot already be in use |
| Font family | Typeface | |
| Logo URL, Favicon URL, Splash Screen URL | Brand images | Use Upload logo file (or favicon / splash) or paste a URL |
| Primary colour, Secondary colour, Accent colour | Palette | |
| Manifest JSON | Web app manifest | For advanced users |
Upload formats: PNG, JPG, WebP, GIF or ICO. The logo and the splash screen accept up to 2 MB; the favicon, 500 KB.
Landing template
Landing Template chooses how the public landing presents your programme: Premium, Vibrant, Corporate, Pharma Corporate (member portal), Generic or Instant-win (botanical). Pharma Corporate also gives the member portal a pharmaceutical B2B look.
Member portal template
| Field | What it is | Notes |
|---|---|---|
| Member portal template | Structure and look of the portal | Classic, Brand dark or Cards |
| Card style | Shape of the cards | Template default, Rounded, Sharp or Glass |
| Live preview (sample data) | Sample portal with dummy data | Reflects template, card style, colours and font, without saving. It does not include the custom CSS |
| Custom CSS | Portal stylesheet | See limits below |
Try the templates in the preview before saving: you do not touch the real portal.
Custom CSS limits
- It only affects the member portal; never other pages.
- Define the variables under
:root, for example:root { --mp-primary: #0a7; }. - Images can only come from
url(/File/…),url(/TenantCustomization/…)ordata:image/…;base64.@importis not supported. - It is validated on save; if something is not supported, you will see the reason.
Texts and sections
| Group | Fields |
|---|---|
| Hero section | Hero image URL, Hero eyebrow text, Hero overlay copy |
| Win state | Win title, Win subtitle, Win CTA button text |
| No-win state | No-win title, No-win subtitle |
| Form copy | Register form copy (JSON), Upload section copy (JSON) |
With the Pro edition or higher, long texts use a rich text editor. On lower editions you will see Upgrade to a higher plan to unlock the rich text editor.
Analytics and cookies
| Group | Fields |
|---|---|
| Analytics | Facebook Pixel ID, Google Analytics ID, Google Tag Manager enabled |
| Cookie consent | Cookie consent enabled, Cookie consent layout (Banner or Modal), Block cookies until choice, Cookie consent title, Cookie consent description, Cookie notice text, Show Google Tag Manager toggle, Show Facebook Pixel toggle, Embed allowed origins |
Embed allowed origins is a comma-separated list (for example https://partner.com).
Programme
Loyalty Programme ties the configuration to a specific programme. Active turns it on or off.
Statuses and limits
Changing the template, the CSS or the domain immediately affects what your members see. Review before saving.
- Without a Growth or Enterprise plan, saving configurations and uploading logos fails with a plan warning.
- If your edition does not include a custom domain, saving with a domain shows "Custom Domain is not included in your current plan".
Permissions
| Action | Permission (UI text) | Technical id |
|---|---|---|
| View configurations | White Label | Pages.Loyalty.WhiteLabel |
| Create | Creating White Label | Pages.Loyalty.WhiteLabel.Create |
| Edit | Editing White Label | Pages.Loyalty.WhiteLabel.Edit |
| Delete | Deleting White Label | Pages.Loyalty.WhiteLabel.Delete |