Burning rules
These rules control how many points a member can spend in one go. Menu: Transactions & Points › Burning Rules.
Availability
Burning Rules permission · All editions. Only from a client account.
How it works
Each time a member redeems points, IncentIA checks the programme's active rules in order. If the redemption breaks any of them, it is rejected and the member sees the reason.
Today the engine applies two limits:
- Min Points Required: the redemption must spend at least that many points.
- Max Points per Redemption: the redemption cannot spend more.
The other fields do not change the value of the redemption
Rule Type and Points per Unit are saved, but the engine does not currently use them to calculate discounts. The value of each reward is set by the catalogue.
List
| Column | What it is |
|---|---|
| Name | Name of the rule. |
| Rule Type | PointsToDiscount, PointsToReward, PointsToExperience, PartialRedemption or FixedCost. |
| Points per Unit | Informational value. |
| Min Points Required | Minimum per redemption. |
| Max Points per Redemption | Maximum per redemption. |
| Active | Whether the rule is applied. |
The Actions menu on each row offers Edit and Delete.
Create / edit
Click Create New.
| Field | What it is | Notes |
|---|---|---|
| Name and Description | Identify the rule. | |
| Rule Type | Classification of the rule. | |
| Points per Unit | Informational value. | |
| Min Points Required | Minimum per redemption. | Optional. |
| Max Points per Redemption | Maximum per redemption. | Optional. |
| Loyalty Programme | The rule's programme. | |
| Active | Turns the rule on. | |
| Sort Order | Order in which rules are checked. | |
| Tier Restricted | The rule only applies to members of one tier. | |
| Required Tier | Tier the rule applies to. | Appears when you tick the box above. |
States and limits
- A rule restricted to a tier only applies to members who are currently in that tier.
- With no active rules, a redemption has no limit other than the available balance.
- Inactive rules are not evaluated.
Permissions
| Action | Permission (UI text) | Technical id |
|---|---|---|
| View the screen | Burning Rules | Pages.Loyalty.BurningRules |
| Create | Creating Burning Rule | Pages.Loyalty.BurningRules.Create |
| Edit | Editing Burning Rule | Pages.Loyalty.BurningRules.Edit |
| Delete | Deleting Burning Rule | Pages.Loyalty.BurningRules.Delete |